jita Privacy Policy

1 Introduction

jita ("we", "us", "our", or "the Platform") is committed to protecting and respecting the privacy of every individual who accesses or uses the jita website and its associated services. This Privacy Policy sets out the basis on which any personal data we collect from you — or that you provide to us — will be processed by jita.

This policy applies to all products and services operated by jita, including cricket sports betting, live casino games, slots, Aviator, Teen Patti, and all other games and features accessible through the jita platform. It also applies to interactions with jita customer support, promotional communications, and any other engagement with jita as an organisation.

2 Data Controller

For the purposes of applicable data protection law, jita acts as the data controller in respect of personal data collected through the platform. As data controller, jita determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is conducted lawfully, fairly, and transparently.

All data protection enquiries, rights requests, and complaints should be directed to the jita data protection contact at [email protected]. We aim to acknowledge all formal data-related enquiries within five (5) business days of receipt.

3 Data We Collect

3.1 Registration Data

When you create a jita account, we collect the personal information you provide during registration, which includes:

• Full legal name
• Date of birth (for age verification)
• Email address
• Mobile phone number
• Preferred currency (Bangladeshi Taka ৳)
• Username and encrypted password

3.2 Identity Verification (KYC) Data

To comply with anti-money laundering obligations and to verify your identity before processing withdrawals, jita may collect:

• Copies of government-issued identification (National ID, passport, or birth certificate)
• Proof of address documents (utility bills, bank statements dated within 90 days)
• Proof of payment method ownership (e.g., screenshots of registered bKash, Nagad, or Rocket accounts matching the account holder's name)
• Selfie photographs for liveness verification, where applicable

3.3 Financial Transaction Data

Every deposit and withdrawal made through jita is logged, including the amount in Bangladeshi Taka (৳), the payment method used (bKash, Nagad, Rocket, Upay, bank transfer), transaction timestamps, and reference numbers. This data is retained for regulatory and audit purposes.

3.4 Gaming Activity Data

jita automatically records data about your gaming behaviour on the platform, including bets placed, games played, sessions started and ended, win and loss records, and bonus usage. This data is used to operate the platform correctly, to settle disputes, and to support our responsible gaming programme.

3.5 Technical & Device Data

When you access jita, we automatically collect certain technical data including your IP address, browser type and version, operating system, device identifiers, referring URLs, and pages visited on the jita website. This data helps us maintain platform security, prevent fraud, and improve the user experience.

3.6 Communications Data

When you contact jita customer support — via email, live chat, or any other channel — we retain a record of that communication, including the content of messages, timestamps, and any personal data you volunteer during the interaction. This data is used to resolve your query and to maintain a record of our customer service history.

4 How We Use Your Data

jita uses your personal data for the following purposes:

• Account management: To create, maintain, and secure your jita account and to provide you with access to all platform features.
• Identity verification: To confirm your identity and age (18+) in compliance with our operating standards and to prevent underage gambling.
• Payment processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer, and to maintain accurate financial records.
• Fraud prevention & AML: To detect, investigate, and prevent fraudulent activity, money laundering, and other illegal financial conduct on the platform.
• Game operation: To deliver, personalise, and improve the games and betting markets available on jita, and to settle all bets and game rounds correctly.
• Customer support: To respond to your enquiries, complaints, and account issues in a timely and effective manner.
• Responsible gaming: To monitor gaming patterns that may indicate problem gambling behaviour, and to administer self-exclusion, deposit limit, and other player protection tools.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates, where you have consented to receive such communications. You may opt out at any time.
• Legal compliance: To comply with applicable laws, regulatory requirements, court orders, and lawful requests from competent authorities.
• Platform security & analytics: To monitor and improve the security, performance, and functionality of the jita platform.

5 Legal Basis for Processing

jita processes your personal data on one or more of the following legal bases:

• Contractual necessity: Processing that is necessary to perform the contract between you and jita — i.e., to operate your account, process bets, and handle financial transactions.
• Legal obligation: Processing required to comply with applicable law, including AML regulations and identity verification requirements.
• Legitimate interests: Processing conducted to pursue jita's legitimate business interests, such as fraud prevention, platform security, and improving our services, where those interests are not overridden by your fundamental rights.
• Consent: Processing based on your explicit consent, such as the sending of marketing communications. You may withdraw this consent at any time without affecting the lawfulness of prior processing.

6 Sharing Your Data

jita does not sell your personal data to any third party. We may share your data with the following categories of recipient, solely for the purposes described in this policy:

• Payment processors: bKash, Nagad, Rocket, Upay, and banking partners receive only the transactional data necessary to process your payment instructions. These partners are bound by their own data protection obligations.
• Game software providers: Providers such as Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Microgaming, and Spribe receive the minimum data required to authenticate your session and deliver the game. Game providers are contractually prohibited from using player data for their own marketing.
• Identity verification services: Third-party KYC providers may process copies of your identity documents and selfies solely for the purpose of verifying your identity. These providers operate under strict data processing agreements.
• Regulatory and law-enforcement authorities: jita may disclose personal data to competent authorities where required by law, court order, or in connection with an investigation into financial crime or fraud.
• IT infrastructure and security providers: Service providers responsible for hosting, maintaining, and securing the jita platform may have incidental access to personal data as part of their technical role. All such providers are bound by confidentiality obligations.

7 Cookies & Tracking Technologies

7.1 What Are Cookies

Cookies are small text files placed on your device when you visit a website. jita uses cookies and similar tracking technologies (such as web beacons and local storage objects) to operate the platform correctly and to improve your experience.

7.2 Types of Cookies Used

• Strictly necessary cookies: Essential for the platform to function. These include session authentication cookies that keep you logged in during a browsing session. These cannot be disabled without breaking core platform functionality.
• Performance cookies: Collect anonymised data about how players use the platform (e.g., which pages are visited most frequently, where error messages are encountered). This data is used solely to improve platform performance.
• Functional cookies: Remember your preferences such as language settings, display options, and responsible gaming tool configurations so you do not need to reset them on each visit.
• Marketing cookies: Used, with your consent, to track the effectiveness of jita's own promotional campaigns. jita does not use third-party advertising networks or retargeting pixels.

7.3 Managing Cookies

You may configure your browser to refuse or delete cookies at any time. Please note that disabling strictly necessary cookies will impair your ability to use the jita platform, including logging in and accessing games. Instructions for managing cookies are available in your browser's help documentation.

8 Data Retention

jita retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following indicative retention periods apply:

• Account data: Retained for the lifetime of the account and for a minimum of five (5) years following account closure, to comply with AML record-keeping obligations.
• Transaction data: Retained for a minimum of five (5) years from the date of the transaction in accordance with financial record-keeping requirements.
• KYC documents: Retained for a minimum of five (5) years following account closure or the completion of the transaction to which they relate.
• Customer support records: Retained for a period of three (3) years from the date of the last interaction, unless a longer period is required in connection with an active complaint or legal matter.
• Gaming activity logs: Retained for a minimum of three (3) years to support dispute resolution and responsible gaming monitoring.

When data is no longer required, jita will securely delete or anonymise it in accordance with best-practice data destruction standards.

9 Data Security

jita implements a range of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your browser and the jita platform
• Encryption at rest for sensitive data including identity documents and payment method details
• Role-based access controls ensuring that only authorised jita personnel can access personal data relevant to their function
• Regular security assessments and penetration testing of the jita platform infrastructure
• Secure, access-controlled data centres with environmental and physical security controls
• Multi-factor authentication for internal jita systems that process personal data

While jita takes reasonable steps to safeguard your data, no online platform can guarantee absolute security. You are responsible for keeping your jita login credentials confidential and for notifying us immediately at [email protected] if you suspect any unauthorised access to your account.

10 International Data Transfers

jita primarily processes and stores personal data within its operational infrastructure. Where it is necessary to transfer personal data to game software providers or technology partners located outside Bangladesh, jita ensures that such transfers are protected by appropriate contractual safeguards, including data processing agreements that require recipients to maintain standards of data protection equivalent to those described in this policy.

jita will not transfer your personal data internationally in a manner that diminishes your privacy rights or exposes your data to less protection than it would receive under this policy.

11 Your Rights

Subject to applicable law, you have the following rights in relation to your personal data held by jita:

• Right of access: You may request a copy of the personal data jita holds about you. We will respond to valid access requests within 30 days.
• Right to rectification: You may ask us to correct any inaccurate or incomplete data held on your account.
• Right to erasure: You may request that jita delete your personal data where it is no longer necessary for the purpose for which it was collected, subject to any legal retention obligations that prevent deletion.
• Right to restriction of processing: You may ask jita to restrict how your data is processed while a correction request or complaint is under review.
• Right to data portability: You may request a structured, commonly used, machine-readable copy of the personal data you have provided to jita.
• Right to object: You may object to jita's processing of your data on the basis of legitimate interests, and you may object at any time to the use of your data for direct marketing purposes.
• Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing conducted before the withdrawal.

To exercise any of these rights, please contact jita at [email protected]. All requests will be acknowledged within five (5) business days and resolved within 30 days of receipt, unless the complexity of the request requires an extension, in which case you will be notified.

12 Marketing Communications

With your consent, jita may send you promotional offers, bonus notifications, tournament announcements, and platform updates by email or SMS. You may opt out of marketing communications at any time by:

• Clicking the "unsubscribe" link in any marketing email sent by jita
• Updating your communication preferences in your jita account settings
• Contacting jita support at [email protected] and requesting removal from all marketing lists

Opting out of marketing communications does not affect essential transactional communications such as account security alerts, deposit confirmations, withdrawal notices, or important policy update notifications.

13 Children's Privacy

The jita platform is strictly for adults aged 18 years and over. jita does not knowingly collect personal data from any individual under the age of 18. If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated account.

Parents and guardians who believe that a minor in their care may have registered a jita account should contact us immediately at [email protected]. We encourage the use of parental control and internet filtering software to prevent minors from accessing online gambling platforms.

14 Amendments to This Policy

jita reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or the services we offer. Where changes are material, jita will notify registered players via the email address on their account or through a prominent notice on the platform prior to the changes taking effect.

The "Last Updated" date at the top of this policy will always reflect the date of the most recent revision. We encourage you to review this Privacy Policy periodically to stay informed about how jita protects your personal data. Continued use of the jita platform following any revision constitutes your acceptance of the updated policy.

15 Contact Us

If you have any questions about this Privacy Policy, wish to exercise a data right, or have a concern about how jita has handled your personal information, please contact us using the details below:

• Email: [email protected] (plain text — not a clickable link)
• Subject line: "Privacy Enquiry" or "Data Rights Request" to ensure prompt routing to the appropriate team
• Response time: Acknowledgement within 5 business days; full response within 30 days
• Support hours: 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6)

For general account support unrelated to privacy, you can also reach the jita customer service team via the contact details on the FAQ page.